Terms of Service

1. Agreement to Terms

By requesting or receiving cleaning services from SNM Cleaning LLC ("Company," "we," "us"), you ("Client") agree to be bound by these Terms of Service. Please read them carefully before booking or using our services.

2. Services

SNM Cleaning LLC provides professional residential and commercial cleaning services in New Albany, Ohio and surrounding areas. The specific services, scope, and frequency will be agreed upon before each cleaning appointment.

We reserve the right to refuse or discontinue service to any client at our sole discretion.

3. Quotes & Pricing

All service quotes are provided based on the information supplied by the client. Final pricing may be adjusted if the actual conditions of the property differ significantly from what was described. We will notify you of any pricing changes before proceeding with service.

We do not display fixed pricing on our website. All pricing is custom and based on the size, condition, and type of service required.

4. Scheduling & Access

The client is responsible for ensuring access to the property at the agreed-upon appointment time. If our team cannot access the property upon arrival, a cancellation or lockout fee may apply.

We ask that the client provide a safe and accessible environment for our cleaning team. This includes securing pets, ensuring clear access to all areas to be cleaned, and communicating any special instructions in advance.

5. Cancellation Policy

• , 48+ hours notice: No cancellation fee.
• , 24–48 hours notice: A cancellation fee may apply at our discretion.
• , Less than 24 hours / No-show: A fee equal to a portion of the scheduled service cost may be charged to cover team scheduling.

We understand emergencies happen and handle cancellations on a case-by-case basis with empathy.

6. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any aspect of your cleaning, please notify us within 24 hours of the completed service. We will return to address any missed or unsatisfactory areas at no additional charge.

Our satisfaction guarantee applies to the specific areas and tasks included in the agreed service scope. It does not cover pre-existing conditions, damage, or items not included in the original service agreement.

7. Damages & Liability

SNM Cleaning LLC is fully insured. If our team damages any item during the cleaning process, please notify us within 48 hours of the service. We will investigate and work in good faith to resolve the issue appropriately.

We are not responsible for pre-existing damage, items of extraordinary value not disclosed prior to service, or damage resulting from conditions outside our control (e.g., defective fixtures, items improperly secured).

8. Personal Items & Valuables

We recommend securing personal valuables, jewelry, and sensitive documents before your scheduled cleaning. SNM Cleaning LLC is not responsible for lost or misplaced items. If you have concerns, please notify us in advance and we will take appropriate precautions.

9. Recurring Service Agreements

Clients who sign up for recurring cleaning plans (weekly, bi-weekly, or monthly) may cancel or pause their service at any time with reasonable notice. Consistent recurring clients may receive priority scheduling and preferred rates.

10. Non-Solicitation

Clients agree not to directly solicit, hire, or engage any SNM Cleaning LLC employee or independent contractor for personal cleaning services outside of our company for a period of 12 months after their last service with us. A referral fee may apply if an introduction is made through our service.

11. Governing Law

These Terms of Service are governed by the laws of the State of Ohio. Any disputes arising from these terms or our services shall be resolved in the courts of Franklin County, Ohio.

12. Changes to Terms

We may update these Terms of Service at any time. Changes will be posted to this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact

For questions regarding these Terms of Service, please contact us: